Welcome to Parade Wellness! We’re committed to creating a safe, supportive, and professional environment for all clients. Please review the following practice policies so we can work together with clarity, mutual respect, and clear expectations.

 

Appointments & Cancellations

We understand that life happens! However, we ask that all clients provide at least 24 hours’ notice to cancel or reschedule an appointment.

• Cancellations with less than 24 hours’ notice may result in a full session fee, unless due to illness or emergency.

• No-shows will also be charged the full fee.

• Repeated late cancellations may require a discussion about scheduling needs and fit.

 

No Unscheduled Guests

To protect client confidentiality and ensure therapeutic effectiveness, we do not permit unscheduled guests to attend any sessions.

• If you’d like to include a partner, friend, or family member in a session, please discuss this with your therapist in advance to ensure appropriateness and consent.

• This includes both in-person and virtual sessions.

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Payment & Fees

• Payment is due at the time of service, unless prior arrangements have been made.

• We accept [credit/debit cards, HSA/FSA, etc.].

• Clients using out-of-network benefits may request a superbill.

• You will receive a Good Faith Estimate upon request or prior to your first appointment, in accordance with the No Surprises Act.

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Confidentiality & Privacy

Your privacy is extremely important to us. All services comply with HIPAA regulations, and your information will not be shared without your written consent, except in cases where disclosure is required by law, such as:

• Risk of harm to self or others

• Suspected abuse or neglect of a child, elder, or dependent adult

• Court-ordered disclosure

Your therapist will explain confidentiality in more detail during your first session.

 

Telehealth Services

Telehealth sessions are offered for convenience and accessibility. Clients are expected to:

• Be in a private, distraction-free space during sessions

• Maintain punctuality and engagement

• Use a secure and stable internet connection

Telehealth may not be appropriate in all cases; your therapist will discuss this with you as needed.

 

Session Length & Timing

• Standard therapy sessions are 50 minutes unless otherwise arranged.

• Sessions begin and end on time to respect your schedule and the time of others.

 

Records & Documentation

You have the right to request access to your clinical records. Requests must be made in writing and may require up to 30 days for processing, in accordance with state and federal laws.

 

Emergencies & Crisis Situations

Parade Wellness does not provide emergency mental health services.
If you are experiencing a crisis or require immediate support, please contact:

• 911 or go to the nearest emergency room

• Crisis Text Line: Text HOME to 741741

• National Suicide & Crisis Lifeline: Dial 988

 

Informed Consent

All clients are required to sign a consent form before beginning services. This outlines our roles, responsibilities, confidentiality, risks, and your rights as a client.

 

Communication Between Sessions

We encourage you to bring any concerns or questions into session. Non-urgent messages (e.g., scheduling, paperwork) can be sent via email or voicemail.
Please note:

• We do not provide therapy over email or text.

• Messages are checked during business hours and responses may take up to 48 hours.

 

Commitment to Inclusion

Parade Wellness provides an affirming space for people of all races, genders, sexual orientations, abilities, and identities. We do not tolerate discrimination or harassment of any kind.

If you have questions or need clarification on any policy, please don’t hesitate to reach out. We’re here to support your wellness journey with care, consistency, and clear communication.