Welcome to Parade Wellness! We’re committed to creating a safe, supportive, and professional environment for all clients. Please review the following practice policies so we can work together with clarity, mutual respect, and clear expectations.

 

Appointments & Cancellations

We understand that life happens! We ask that clients provide at least 48 hours’ notice to cancel or reschedule an appointment.

• Cancellations with less than 48 hours’ notice may be charged the full session fee. Exceptions may be made for illness, emergencies, or other extenuating circumstances.

• No-shows will be charged the full session fee.

• Repeated late cancellations or missed appointments may require a conversation about scheduling needs and ongoing availability.

 

No Unscheduled Guests

To protect privacy and support effective care, only individuals scheduled or approved for the session may attend.

• If you would like to include a partner, family member, friend, caregiver, support person, or other individual in a session, please discuss this with your provider in advance.

• This policy applies to virtual sessions as well.

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Payment & Fees

Payment is due at the time of service unless prior arrangements have been made.

• We accept credit and debit cards and other available payment methods.

• Clients seeking reimbursement through out-of-network insurance benefits may request a superbill. Reimbursement is determined by your insurance plan and is not guaranteed.

• A Good Faith Estimate will be provided as required by applicable law.

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Confidentiality & Privacy

Your privacy is extremely important to us. We protect your health information in accordance with HIPAA and applicable privacy laws. Your information will not be shared without your authorization except when disclosure is permitted or required by law, including circumstances such as:

• Risk of harm to self or others

• Suspected abuse or neglect of a child, elder, or dependent adult

• Court-ordered disclosure

Your provider will explain confidentiality in more detail during your first session.

 

Telehealth Services

Telehealth sessions are offered to increase convenience and accessibility. Clients are encouraged to:

• Join from a private and reasonably comfortable location whenever possible.

• Be ready to begin at the scheduled appointment time.

• Use a stable internet connection when available.

• Let your provider know about any accessibility, communication, technology, or privacy needs that may affect your session.

For telehealth appointments, you must be physically located in a state or jurisdiction where your provider is authorized to practice at the time of your session. Your provider may ask you to confirm your current location at the beginning of each appointment. Telehealth may not be appropriate for every situation. Your provider will discuss alternatives with you when needed.

 

Session Length & Timing

Sessions begin and end on time to respect your schedule and the schedules of other clients. Please plan to be ready at your scheduled appointment time.

• If you arrive late, your session will still end at the originally scheduled time and the full session fee will apply.

• If additional time would be beneficial and scheduling allows, you and your provider may agree to extend the session. Additional time will be billed at the applicable extended-session rate.

• Session extensions are subject to availability and cannot be guaranteed.

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Records & Documentation

You have the right to request access to your clinical records. Requests must be made in writing and may require up to 30 days for processing, in accordance with state and federal laws.

 

Emergencies & Crisis Situations

Parade Wellness does not provide emergency or 24-hour crisis services. If you are experiencing an emergency or need immediate support, please contact:​

• 911 or go to the nearest emergency department

• 988 Suicide & Crisis Lifeline: Call or text 988

• Crisis Text Line: Text HOME to 741741

 

Informed Consent

All clients are required to sign a consent form before beginning services. This outlines our roles, responsibilities, confidentiality, risks, and your rights as a client.

 

Communication Between Sessions

We encourage you to bring clinical concerns and questions into your sessions. Between sessions, non-urgent administrative messages, such as scheduling or paperwork questions, may be sent through approved communication methods.

• Email and text messaging are not used to provide therapy or address urgent clinical concerns.

• Messages are reviewed during business hours, and responses may take up to 48 business hours.

 

Commitment to Inclusion

Parade Wellness provides an affirming and inclusive space for people of all races, ethnicities, cultures, genders, sexual orientations, relationship structures, disabilities, abilities, and identities. Discrimination, harassment, and disrespectful behavior are not tolerated. 

 

If you have questions or need clarification on any policy, please don’t hesitate to reach out. We’re here to support your wellness journey with care, consistency, and clear communication.